Refund policy

All sales are final: there are no refunds if you change your mind. If we cancel something or can't deliver it, you get a full refund to your original payment method, which usually takes 5–7 working days. Duplicate or mistaken charges are refunded too.

Everything we sell is digital or a booked service: members-only posts and stories, downloads, fan club tiers, live and event tickets, experiences, 1:1 calls, shoutouts and licences. Digital content is delivered the moment you pay, and a booked seat, slot or request is held for you alone. That is why there is no refund for a change of mind, a missed booking or a request to cancel. You see this before you pay, next to every pay button.

When you get a full refund

• We cancel it. If we cancel an event, live, experience date or 1:1 call outright, instead of moving it to a new date or time, everyone who paid is refunded in full.
• We can't deliver it. If we can't deliver something you paid for, for example a shoutout we decline or can't make, you are refunded in full.
• Duplicate or mistaken charges. If you are charged twice for the same purchase, or charged by mistake, the extra charge is refunded.
• Paid too late. You can only buy or book what is still on. If your payment comes through after the event, date, slot or live has started or ended, or after it was cancelled or closed, nothing is booked and the payment is refunded in full automatically.

You don't have to ask: we start these refunds ourselves and tell you on WhatsApp and by email. Every payment on vanshikatanwani.com is made to Next Inology Private Limited, which runs the site for the artist Vanshika Tanwani, so refunds come from Next Inology Private Limited too. They go back in full to the payment method you used, through Razorpay, and usually show within 5–7 working days depending on your bank.

Product by product

• Members-only posts, stories and downloads: unlocked or available to download as soon as you pay, so not refundable. If a file is broken or wrong, write to us and we will replace it.
• Fan club memberships: cancel anytime in /me/club to stop the next renewal. Your membership keeps working until the end of the period you already paid for. Periods already charged are not refunded. An upgrade to a higher tier costs only the pro-rated difference for the days left in your paid period and is not refundable either; a downgrade starts at your next renewal with no money back. If we refund a membership charge or upgrade (we couldn't deliver it, or charged by mistake), the membership ends that day.
• Event and live tickets: not refundable if you can't make it. If we move an event or live, your ticket is valid for the new date or time. If we cancel it, every ticket is refunded in full and its QR code stops working.
• Experiences (coffee meets, festive meets, trips): bookings can't be cancelled by guests. If Vanshika has to move a date, your booking moves with it to the new date. If we cancel the date, you are refunded in full. Group trips are also subject to the licensed travel partner's terms, shown on the trip page.
• 1:1 video calls: not refundable, including a missed call. If Vanshika can't make your slot, we move your call to a new time and tell you on WhatsApp. If we can't do the call at all, you are refunded in full.
• Personal video shoutouts: you pay when you send the request; read the shoutout rules first. If we decline your request, for breaking the rules or for any other reason, it is refunded in full automatically, and so is an accepted request we can't deliver. Once delivered, a shoutout is custom content made for you and is not refundable.
• Image licences: not refundable once the original is delivered. Mistakes on a certificate are corrected free. AI-likeness licences follow their signed agreement.
• Breaches: anything ended because of a breach of our Terms, Community rules or the Experiences code of conduct is not refunded.

Failed or double payments

• If money leaves your account but the payment does not complete (it fails, times out, or is never confirmed to us), the payment gateway, Razorpay, does not capture it and reverses it to your account automatically, usually within 5 to 7 working days depending on your bank. Nothing is charged in that case.
• If you think you were charged twice or by mistake, write to [email protected] with the payment reference and we will refund the extra charge.

Brand services

Brand collaborations follow the agreed quote or agreement.

Questions

Write to [email protected] before raising a chargeback; we would rather sort it out with you directly. This policy is issued by Next Inology Private Limited (CIN U72200RJ2021PTC078220, registered office 304 Shankeshwar Darshan, Inspiring Street, Pali, Rajasthan 306401, India, email [email protected], phone +91 73740 10010). Complaints about a refund can go to our Grievance Officer, Shreyans Bokadiya ([email protected], +91 73740 10010). Nothing in this policy takes away rights you have under Indian consumer law that cannot be excluded.